Customer Happiness Guarantee
At RPG Storytelling LLC, every product we create is meant to celebrate the spirit of adventure, imagination, and tabletop storytelling. When you bring one of our items into your campaign space, your home, or your everyday life, we want it to feel like a piece of that world.
If your order doesn’t arrive as expected — whether it’s damaged, incorrect, or simply not right — we want to know. Our team will work with you to make things right as quickly as possible.
We stand behind the quality of our products and the experience of our customers. That means:
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We respond quickly to issues with orders
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We help resolve damaged or incorrect shipments
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We provide a clear and fair return process
Your satisfaction matters to us because this business exists for the same reason you play tabletop games in the first place: to create meaningful experiences and memorable stories.
If you ever have a problem with an order, simply reach out to our support team and we’ll do our best to help.
Quick Return Policy Summary
For convenience, here is a simple overview of our return policy:
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Returns are accepted within 30 days of delivery
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Items must be unused and in original condition
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Customers are responsible for return shipping unless the item is damaged or incorrect
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Refunds are issued to the original payment method once the return is inspected
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Returns must be approved before being shipped back
Please read the full policy below for complete details and instructions.
Return Window
Most items purchased from our store may be returned within 30 days of the delivery date.
This return window begins on the day the shipment is marked as delivered by the carrier. If you believe your order was delivered incorrectly or there is an issue with the delivery status, please contact us so we can assist you.
To be eligible for a return, items must meet the following conditions:
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The item must be unused and in the same condition in which it was received
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The item must be returned in its original packaging whenever possible
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All accessories, inserts, tags, or bundled materials must be included
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The item must not show visible signs of wear, washing, damage, or alteration
These requirements help ensure that returned merchandise can be properly processed and, when applicable, safely restocked.
RPG Storytelling LLC reserves the right to decline returns that do not meet these conditions.
How to Start a Return
To begin a return, please contact our support team using the store contact form or customer support email listed on our website. When reaching out, please include:
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Your order number
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A brief description of the issue
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Photos of the item if the return is related to damage or defects
Once your return request has been reviewed and approved, you will receive instructions for sending the item back to the appropriate return location.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
For your protection, we strongly recommend using a trackable shipping method. RPG Storytelling LLC cannot guarantee receipt of returned items that are shipped without tracking.
Return Addresses
Please send approved returns to the appropriate location based on where the return is originating.
Returns from the United States or Mexico should be sent to:
RPG Storytelling Returns
217 Wrangler Drive
Coppell, Texas 75019
United States
Returns from Canada should be sent to:
RPG Storytelling Returns
Unit 3, 3500 Laird Rd
Mississauga, ON L5L 5Y4
Canada
When sending a return, please ensure that the package clearly includes your order number so that our team can correctly match the returned item with your purchase and process the return efficiently.
Important Address Disclaimer
The addresses listed above are designated product return processing facilities only.
These locations are not general mailing addresses for RPG Storytelling LLC and cannot accept other types of correspondence, including but not limited to:
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Letters or personal mail
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Legal notices or service documents
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Business correspondence
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Packages unrelated to an approved return
Any mail sent to these addresses that is not related to a product return may be refused or returned to the sender.
Refund Processing
Once your returned item is received, our team will inspect it to confirm that it meets the return eligibility requirements.
You will then be notified whether your return has been approved or declined.
If approved, the refund will be issued to the original payment method used for the purchase. Most refunds are processed within 5–10 business days, though the exact timing may depend on your bank or payment provider.
Please note that original shipping charges are non-refundable, unless the return is the result of an error on our part, such as:
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Receiving a damaged item
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Receiving a defective item
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Receiving the wrong product
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.
When contacting support, please include:
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Your order number
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A brief description of the issue
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Photos of the item and packaging, if possible
Providing photos helps our team quickly determine the best resolution, whether that involves a replacement, refund, or other solution.
Additional Return Conditions
Lost or Missing Returns
RPG Storytelling LLC is not responsible for return shipments that are lost in transit. We strongly recommend using a shipping method that includes tracking and delivery confirmation.
Refused Shipments
If a package is refused at delivery and returned to us by the carrier, the original shipping costs may be deducted from the refund.
Excessive or Abusive Returns
To ensure fair use of our policies, RPG Storytelling LLC reserves the right to limit or refuse returns from customers who demonstrate patterns of excessive returns, product misuse, or abuse of the return policy.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or limited production. If a product is non-returnable, this will be clearly indicated on the product page.